About Us

FlowwCapital.com is a promotional website operated by FlowwMarkets, the regulated investment services provider:

  • FlowwMarkets UK Limited - FCA regulated (UK)
  • FlowwMarkets US Inc. - FINRA regulated (US)

How This Privacy Policy Applies to You

This privacy policy applies to:

  • Your use of the FlowwCapital website
  • Your use of our contact forms
  • Any information you provide to us

This privacy policy does not cover the FlowwMarkets platform at floww.io, which has separate terms and privacy documentation provided during onboarding.

How to Contact Us

For privacy-related questions or to exercise your data rights:

Email: dataprotection@flowwcapital.com

Address: 9th Floor 107 Cheapside, London, EC2V 6DN, UK

How Your Personal Data Is Collected and Used

Information We Collect

From your use of the website:

  • IP address, browser type, pages visited, time spent on site - collected via Google Analytics and similar tracking services
  • Technical data about your device and browsing patterns

From contact form submissions:

  • Identity Data: name, title, company
  • Contact Data: email address, phone number
  • Investment preferences: investment type, investment amount range
  • Marketing preferences: how you'd like to be contacted

How We Use Your Information

  • Lead generation - respond to your inquiry and share with FlowwMarkets (legal basis: consent/legitimate interest)
  • Website analytics - understand and improve our website (legal basis: legitimate interest)
  • Marketing communications - send relevant updates about FlowwMarkets services (legal basis: consent/legitimate interest)
  • Regulatory compliance - meet FCA and US regulatory requirements (legal basis: legal obligation)

Who We Share Your Information With

  • FlowwMarkets UK or FlowwMarkets US - to process your inquiry
  • Google Analytics and similar analytics providers - for website usage analysis
  • Marketing and CRM platforms - to manage lead follow-up
  • Regulatory authorities - when required by law

How We Protect Your Information

We use industry-standard security measures including:

  • SSL encryption for data transmission
  • Secure data storage
  • Access controls limited to authorized personnel

How Long We Keep Your Information

  • Inquiry data: retained for 3 years from last contact
  • Website analytics: retained per Google Analytics default settings (14 months)
  • Marketing data: retained until you unsubscribe

You can request deletion of your information at any time by contacting us.

Your Data Rights

You have the right to:

  • Access - request a copy of your data
  • Rectification - correct inaccurate information
  • Erasure - request deletion of your data ("right to be forgotten")
  • Restrict processing - limit how we use your data
  • Data portability - receive your data in a portable format
  • Object - opt out of marketing communications
  • Withdraw consent - withdraw any consent you've provided

To exercise these rights, contact dataprotection@flowwcapital.com.

Marketing Communications

You can opt out of marketing emails at any time by:

Cookies

Cookies are managed through OneTrust. You can control your cookie preferences through the cookie consent banner on this website.

Third-Party Links

Our website may contain links to third-party websites including floww.io. We're not responsible for their privacy practices. Please review their privacy policies separately.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes and update the date at the top of this policy.

Complaints

If you're unhappy with how we handle your data, you can: